COVID 19 UPDATE - Firstly, thank you. We are so very honoured that you have chosen us for your next retreat experience and for supporting SoulTribe Retreats through this difficult time. From 1st July 2020, all new retreat bookings will be fully transferrable or refundable in the event that we are not able to go ahead due to border restrictions. This new 'COVID contingency' replaces the terms outlines below where applicable
LEGAL STUFF TERMS & CONDITIONS
We understand that it isn't always possible to keep our intentions, but to keep it fair for all students and teachers we have a strict booking and cancellation policy in place. Please note that we cannot make any exceptions to this policy.
Terms of agreement
1. By booking and attending a retreat with Soul Tribe Retreats, which govern Soul Tribe Retreat’s relationship with you in relation to our retreats and workshops, or both.
(a) The term ‘Soul Tribe Retreats’ or ‘The Travelling Yogi' or ‘us’ or ‘we’ refers to the owner of the company . The term ‘you’ or 'I' refers to the student or guest or user or viewer of our website and/or services. The terms 'retreat' or 'workshop' or 'holiday' refers to all aspects of the services on offer, to include, but not be limited to, the classes, accommodation and activities.
2. Booking procedure
(a) On making a booking with us, each person accepts the terms of these booking conditions.
(b) Upon contacting us to express your interest, we will contact you to accept your booking and request a deposit payment with payment instructions. Payment is by bank transfer only and is due within 7 days of your booking. Your place is not confirmed until the deposit payment has been received. The final reminder will be sent to request payment for the remaining balance which will be due 60 days before the retreat start date. If the balance price of your retreat is not paid within 40 days of the start date, we reserve the right to cancel your retreat and retain your deposit.
(c) If making your booking within 6 weeks from the retreat start date, the full balance will be due upon acceptance. An email request for the full amount will be issued and is to be paid within 7 days. In this case your place will not be confirmed until full payment has been received.
(d) Subject to clause 2(e), all payments are non-refundable. This includes deposit, remaining and full payments.
(e) A refund will only be issued if the retreat is fully booked and someone else can fill your space. A refund in this case dues not include refund of your deposit. Any monies owed in this case will be paid to you one month after the retreat end date has passed.
(f) We reserve the right to increase the price of the retreat before you submit your booking. Any change in price will be advertised to you before you book the retreat.
(g) We reserve the right to reduce the price of the retreat or run special offers at any time. Once you have made your booking and paid your deposit these price changes will not apply to you.
(h) Optional trips and treatments booked locally are not our responsibility and are at your own risk and cost.
3. Cancellation policy
(a) As stated in section 2(d) all payments are non-refundable. For this reason we strongly recommend that you take out travel insurance to cover you in the event of any need to cancel at the last minute.
(b) Once the retreat has commenced, no refund or part refund or unused portion of your retreat will be repaid in the event of cancellation by you.
(c) In the unlikely event that the retreat is cancelled by either party, there will be no refund or compensation available from us for your flight costs, transfers and other associated costs.
(d) We reserve the right in any circumstances to cancel the retreat, in which case we will offer a refund in full of all monies paid (unless the reason for cancellation is force majeure, see clause 3(e)).
(e) Compensation will not be paid if we are forced to cancel or in any way change your holiday due to war, threat of war, invasion, riot, civil war, strike, rebellion, revolution, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.
(f) It is not possible at any stage to transfer your booking to another retreat or service.
4. Changes to retreat
(a) It is unlikely that we will have to make any changes to your retreat, but arrangements are made many months in advance and changes may have to be made. We reserve the right to, within reason, change any information advertised at any time, to include, but not be limited to, dates, times, timetable, location, accommodation, yoga teachers and prices. We will advise you of any changes at the earliest possible date.
Unless stated otherwise, transportation costs to include, but not be limited to, flights, transfers and taxis, are not included in the price of the retreat. Prices of these are shown as an estimate only and we will not be liable for any differences to what was originally estimated.
6. Insurance and health
(a) It is the guest's responsibility to inform the teacher of any injury/medical conditions when booking and before the start of every session. It is advisable that you consult a doctor or physician before attending the retreat to ensure you are sufficiently fit and healthy to undertake yoga classes and any other activity that has been arranged.
(b) If you experience any injury or discomfort during any activity organised for you, you must stop immediately and advise the teacher(s) accordingly.
(c) We recommend all guests take up full travel insurance to cover medical expenses and personal belongings, and should cover the type of physical exercise that will be undertaken. We hold no responsibility for illness, injury, death or loss or damage to personal belongings at any time (as per the liability waiver in section 7), nor will any compensation be issued in such case.
(d) We reserve the right to stop your participation in any activity, at any time, if we conclude that you are physically, mentally or emotionally unable to do so.
7. Liability waiver
(a) It is an essential requirement of anyone attending a retreat and/or classes with Soul Tribe Retreats or The Travelling Yogi to accept and abide by the following release of liability:
'I understand that, while the utmost care is taken, neither the individual teachers, Soul; Tribe Retreats, nor the venue will be liable for any damage or injury resulting from my practice or use of the retreat centre, nor any loss or damage to personal belongings. I understand that classes may be physically strenuous and I voluntarily participate in them with the knowledge that there is risk of personal injury, property loss or death. I recognise that it is my responsibility to notify the teacher of any illness or injury before the start of every yoga session and I will not perform any posture to the extent of strain or pain. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Soul Tribe retreats, its teachers or its members for any injury, property loss, or wrongful death, whether caused by negligence or otherwise.'
(b) The release of liability statement applies to the duration of the retreat and every yoga session or activity you participate in, whether in a group or private setting. If this statement is not accepted, your booking will be terminated and any monies paid in advance will not be refunded.
8. Alcohol / drugs policy
(a) Guests should not practise yoga under the influence of alcohol, drugs, or both, and doing so will result in immediate dismissal from the session, retreat, or both, with no refund being issued.
9. Right to refuse
(a) We reserve the right to dismiss or refuse entry to any session or the retreat at any time at the teacher's discretion with no refund being issued, in the event of breach of any of these terms and conditions, or disruptive behaviour.
In any contact you make with us, we will use your details to inform you of important updates and special offers. You can unsubscribe to this service at any time by selecting the unsubscribe button at the bottom of the email. We will not pass on your information to any third party or outside organisation, without your permission. We respect your privacy.
11. Passport and visa requirements
You are responsible for ensuring that you have a valid passport with sufficient expiry date remaining and any necessary visas or required inoculations or other health requirements.
(a) If you have a problem during your retreat, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return. Please note that we cannot guarantee the proportion of male/female in any group, nor be responsible for the individual behaviour of any group member or other guest on your retreat.